12/03/2012
Toll authority quick to dun drivers; not so good at refunds
| A North Texas Tollway Authority bank account contains more than $57,000 collected from customers who have overpaid their ZipCash bills. By Scott Friedman The North Texas Tollway Authority is quick to send drivers a bill for using toll roads in North Texas, but the agency is not so fast in tracking down customers when it owes them money. An NBC 5 investigation has discovered that money from drivers who overpay on ZipCash bills is deposited into what the NTTA calls the Overpayment Account -- not refunded or credited toward a future trip on a toll road. The NTTA has not previously made the bank account public. It contains more than $57,000 collected from ZipCash users who have overpaid. NTTA toll roads are cashless. Drivers without TollTags are billed by ZipCash, the agency's pay-by-invoice system. The NBC 5 Investigates team filed an open records request to find out how many people have money sitting in the account. The list of names is more than 950 pages long. The list NTTA provided to NBC 5 Investigates did not include any identifying information beyond the drivers' names. Haskell Tilson's name appears on the list. NBC 5 Investigates got Tilson's license plate number and sent it to the NTTA to confirm that he is the same person with money in the overpayment account. Tilson's $2.22 in the account is certainly not a lot of money, but he said it's the principle that concerns him. "Why don't they just credit it to the next bill or be honest about it and just send me a check for $2.22?" he said. While the agency spends money sending bills to collect small toll amounts, the NTTA doesn't want to spend money to send out small refunds. "And if that costs more to return it, we can't be using dollars to chase dimes," NTTA spokesman Michael Ray said. "That's not a good use of toll-payer money. They expect us to be good stewards of their money." Watch NBCDFW.com's video report on the toll authority Drivers have no way of knowing if their money is stuck in the overpayment account. Even though NTTA posts lists of people who owe the most in tolls, it has never publicly shared the list of people stuck in limbo. NBC 5 Investigates asked Rey why the NTTA won't post the list and let people know about the account so they can call and ask that the money be credited to their ZipCash account. "Well, because I think it makes good financial sense not to be starting a conversation over money that would cost us more to refund than it would be to send," he said. While the money sits in the NTTA's hands, the agency is collecting interest on the $57,812.42 currently in the overpayment account. The NTTA said it would refund money to customers with more than $2.50 in the overpayment account. But NBC 5 Investigates found that more than 1,500 people who are owed more than $2.50 have not received a refund or credit. The NTTA claims it did not have enough information to find those people or set up an account for them. If the money isn't claimed within three years, it will be sent to the Texas State Comptroller's unclaimed property division, which may ultimately notify people about their missing money. The comptroller publicly posts a list of people with money in its account. The tollway authority said it's just not worth the agency's time to post its own list because most of the people on the list are owed only pennies. "And, honestly, that's what this is -- it's a lot of nickels and dimes, a lot of pennies and two cents," Rey said. The NTTA says there is currently $57,812.42 in the overpayment account. Search the NTTA overpayment database The account was created in August of 2009. But the NTTA has only provided NBC 5 Investigates with a detailed spreadsheet documenting transactions from May 2010 to Nov. 26, 2012. Customers who find their names on the list can call the NTTA customer service center at 972-818-NTTA (927-818-6882). The agency says it will credit the money to their account if the customers can provide proper identifying information. |
Photo may show Zimmerman bleeding
(CNN) -- A photo posted online Monday shows George Zimmerman with blood on his nose and lips. His attorneys say it was taken the night unarmed teen Trayvon Martin was killed in Sanford, Florida. Zimmerman says he shot Martin in self-defense. Martin's attorneys say he was shot and killed "in cold blood." Prosecutors have charged Zimmerman with second-degree murder for the February 26 killing. The picture, posted Monday on Zimmerman's defense website, was taken by a police officer, Zimmerman's attorneys wrote. The state had previously provided a black-and-white copy of the image, the attorneys wrote on the website. "This high resolution digital file was finally provided to the defense on October 29." A police report from the night of the incident said Zimmerman was "bleeding from the nose and back of his head." The 28-year-old volunteer neighborhood watchman was driving through his gated community when the incident occurred. Martin was walking through the neighborhood to his father's girlfriend's house. Zimmerman has claimed that after the two exchanged words, Martin charged at him, knocked him to the ground and banged his head repeatedly against a concrete sidewalk. Martin's family says Zimmerman attacked the teen, who had done nothing wrong. Martin's death sparked nationwide protests and inflamed public passions over race relations and gun control, as well as Florida's controversial "stand your ground" law, which allows the use of deadly force when a person perceives a threat to safety. In August, a new judge was named to oversee the case, after an appeals court agreed to a request from Zimmerman's defense team. The attorneys had argued the previous judge had made remarks putting Zimmerman in reasonable fear of an unfair trial. |
SeaWorld defends its employees after dolphin bites Georgia girl's hand
| Jillian Thomas, 8, suffered puncture wounds from a dolphin bite at SeaWorld in Orlando, Fla., as she was feeding the animal. SeaWorld says Jillian did not follow directions given by a park employee. NBC's Kerry Sanders reports. By NBC News staff SeaWorld is defending the actions of its employees in Orlando, Fla., after an 8-year-old girl from Georgia was injured by a dolphin. Jillian Thomas of Alpharetta was participating in the feeding at the dolphin facility Nov. 21. When she held a paper fish container up so the dolphin could grab it, the animal lunged at her and bit her hand. Her father, Jamie Thomas, captured the attack on camera. The video shows the girl's face contorting in pain as the dolphin briefly grabs her left hand. Jillian suffered three puncture wounds, but her mother said she didn't think park employees took her injuries seriously. In a statement, SeaWorld officials said they addressed the incident appropriately. "Nothing is more important to us than the health and safety of our guests, employees and animals," the statement said. "Educators and animal care staff were at the attraction when this happened and immediately connected with the family. In addition, a member of our health services team was in the area at Dolphin Cove and quickly responded and treated the young girl. "The video had not been previously shared with us and we have not had a chance to assess it, but certainly take the situation seriously." Food for the dolphins comes on small trays. In a video from the exhibit, an announcer warns visitors not to hold them up, as the dolphins will reach for them. In the video, Jillian can clearly be seen picking up the tray, but her mother claims she never heard the warning. SeaWorld said guests are given clear instructions on how to feed the dolphins, including specific directions not to pick up the paper trays. More content from NBCNews.com:
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